Once you're completely happy with your product sample and estimated price, one of our surveyors can call to arrange a site visit so that a pre-installation survey can be made and access arrangements discussed. This is a chance to double-check all the measurements and to ensure that your order includes everything that's needed to complete the job. At this stage, your surveyor will also be happy to quote for any additional works that may be required. All our surveyors and installers are professionals with years of experience and each has been personally vetted by us. Our dedicated team of fitters will ensure that you receive the finest quality products combined with the fastest and most efficient fitting service, so to provide you with a completely satisfying service.

Before the Carpet is Fitted
To ensure that the installation of your new carpet goes as smoothly as possible, you will be required to remove as much furniture as possible from the rooms to be carpeted. It is always important to remove all breakables and valuables such as lamps, pictures, vases dishes from cabinets etc. Also, unplug and detach electrical wiring from all TV's, Videos and stereo equipment.

For bedrooms, ensure that all bedding is removed from the beds and that the bottom of the wardrobes and cupboards are cleared. With kitchens and utility rooms you will most likely be responsible for disconnecting any appliances such as a washer, dryer, refrigerator etc.

Door cutting - when carpet is laid with a new underlay the height increases in most cases. The door will have to be removed, our fitters will remove the door for you but we do not cut doors.

Carpet removal and waste - (it should be vacuumed prior to removal to reduce dust and dirt). a disposal fee will be applied to dispose of old waste carpet.

We provide help in removing of furniture and uplift and disposal of old flooring at an adition charge. Please discuss this with the sales representative to make arrangments in advance.

The installers may have to use your garage or patio for cutting and extra storage while installing your carpet. They will usually try to complete the installation in one visit.

During installation, open windows and doors for an adequate supply of fresh air. A distinctive "new carpet" odour may be noticed. It is very important to ventilate with fresh air as much as possible for at least 72 hours to allow odours to dissipate.

After Fitting
To protect the appearance of your carpets, it is advisable to place barrier mats by each entrance. This will scrape dirt, grit and moisture from the shoes. Cleaning the mats regularly will ensure their continued efficiency.

Rubber soled shoes and all types of heels can be hard on carpet pile, especially in front of chairs where heel abrasion is difficult to avoid. Periodically move chairs and restrict the use of sports shoes and trainers in certain areas.

All carpet gets dirty and after a while will need a clean to bring back its appearance and colour. It is recommended that carpets be cleaned by a specialist cleaning companies that use the correct solvents and cleaning agents for your carpet.

Everyday spills and stains can be cleaned using a Spot Cleaning Kit as an aid to preserving your carpets good looks. If you clean the carpet yourself, always follow the manufacturer's instructions.

Always pre-test a small unobtrusive area before cleaning the rest of the carpet. If a stain reappears after cleaning, all the spill and/or cleaning agent may not have been removed completely. Further cleaning and rinsing is necessary.